RETURNS & FAQs
DO YOU ACCEPT REFUNDS?
We are happy to exchange or refund any product that is faulty or damaged.
If you receive a faulty or broken product, please CONTACT US within 3 days of receiving the item.
We do not accept returns of any products that has been opened or used or due to “change of mind”.
If an item is missing in your order or you have received the wrong item, please contact us as soon as possible and we’ll rectify the error.
WHAT IF THE ITEM I RECEIVED IS DAMAGED?
If your order has arrived damaged, please contact us with at least 1 photograph showing the damaged product, within 3 days of receiving the item.
We need photographs that clearly show the damage. Any emails we receive requesting resolutions after 3 days of receiving the item or without any evidence will be rendered false.
DO THE PRICES ON THE WEBSITE INCLUDE GST?
Yes, prices include GST.
All prices on our website are in Australian dollars and are inclusive of GST.
Please note, prices are subject to change without notice. We will use our best efforts to ensure that the prices on our website are current at all times.
WHAT IF I MADE A MISTAKE IN MY ORDER?
We encourage customers to carefully select their products using our website as we do not offer refunds or exchanges for change of mind.
In exceptional circumstances and where the customer notifies us within 12 hours of placing an order we may, at our discretion, elect to process a refund or amend your order with an alternative product provided the order has not been processed.
I HAVE A DISCOUNT CODE, HOW DO I USE IT?
Lucky you! First step is the fun part; you get to go shopping! Choose the items that you desire and head to the VIEW CART web page when you’re ready.
On the VIEW CART web page, you can ADD A COUPON CODE. Please add your unique code and click the ‘Apply coupon’ button.
You will then see the discount code confirmed and your total will be recalculated with the discount.
NOTE: Please apply your Discount Code before going to the Checkout page.
TERMS & CONDITIONS
PURPOSE OF GOODS – Upon purchase of goods, the buyer agrees to be fully responsible for the use of the product and assumes full responsibility for any loss or damage arising from the product.
ADVICE AND INFORMATION – The advice and information contained within this website is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. While we make every effort to ensure that the information contained within this website is correct, we take no responsibility for any loss or damage.
LIMITATION OF LIABILITY – To the fullest extent permitted by law, we do not accept any liability arising from the information on our website, our online shop or any websites linked to our website being incorrect, incomplete or in any way misleading. To the maximum extent permitted by law, we will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on our website.
NO WARRANTY – To the fullest extent permitted by law, we give no warranty in respect of any products available for sale on our website. In particular, we do not accept any liability in relation to the products purchased by a customer.
UPDATES TO TERMS AND CONDITIONS – These Terms and Conditions may be amended by us at any time. By continuing to use our services or buying product from us, you agree to be bound by the Terms and Conditions as amended from time to time. By purchasing any product from Mini Rev Headz, you are deemed to accept these Terms and Conditions.
ADVICE AND INFORMATION
The advice and information contained within this website is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. While we make every effort to ensure that the information contained within this website is correct, we take no responsibility for any loss or damage arising from its use.
WE VALUE YOUR PRIVACY
We value your privacy. We never rent or share your information with other sellers or marketing companies. We only share your payment information with the payment processor of your choice for example Visa, MasterCard or PayPal. We may also share your Personal Information to comply with applicable laws and regulations.
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please CONTACT US.