DELIVERY INFORMATION
STANDARD DELIVERY COST IN AUSTRALIA:
Standard delivery is only $11.99
Standard delivery takes approximately 5-7 business days after you place your order (excluding weekends and public holidays). We aim to meet these delivery times but during busy periods (including sales) deliveries may take a little longer.
For all orders that are $149 or more… the shipping is FREE.
OVERSEAS DELIVERIES – OUTSIDE AUSTRALIA:
Deliveries to any country outside of Australia are: $25
For all orders that are $149 or more… the shipping is FREE.
WHERE DO WE SHIP TO?
We ship Australia wide.
We ship overseas.
WHEN WILL MY ORDER BE PROCESSED?
We process orders within 24 hours, during normal business trading days (Tuesday to Saturday).
However please note that orders placed on Saturday after 1 PM will begin processing on the following business day (Tuesday).
We aim to meet these packing and postage times but during busy periods (including sales) processing may take a little longer.
WHEN WILL MY ORDER BE SHIPPED?
We dispatch all orders within 24 hours during our normal trading days (Tuesday to Saturday), except for weekends and holiday periods.
WHEN WILL I RECEIVE MY ORDER?
For orders within Australia you should expect to receive your order within 5-7 business days.
For orders outside of Australia please contact us to enquire about estimated delivery times to your specific location.
RETURNS
We are happy to exchange or refund any product that is faulty or damaged.
If you receive a faulty or broken product, please CONTACT US within 3 days of receiving the item.
WHAT IF MY ORDER HAS GONE MISSING?
The delivery times listed above are from the time the parcel is posted, not from the date of order.
Please check the following if your parcel hasn’t arrived.
- Check at your local post office or mail centre in case they’re holding it safely for you (sometimes the postie forgets to leave a card.)
- If you are having the parcel delivered to work, check with your colleagues and with the mailroom to see if they have seen your parcel.
- Check your order to ensure the address you used was correct.
- If you paid via PayPal, please check PayPal too as sometimes a variance on your PayPal account can be the culprit.
- If you’ve tried all these and still no order then please call us and we’ll do our best to locate it for you or point you in the right direction of finding it.